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Sep
3

Emergency Maintenance work to Wireless Service

There will be emergency work on Tuesday 3rd Sept. 16:30 – 18:30 (BST) in order to resolve an issue with one of the Wireless Controllers which provides load sharing and resilience for our wireless network. 

The service is currently working but with Welcome Week approaching, it is imperative that we get the second unit back onto the network and working in a stable manner.


During the time the work is being carried out by the engineer, there will be small outages and the service will be at risk. 
Information Services apologises for any inconvenience during this time and thank you for your patience and co-operation. 


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Aug
15
Resolved - EZproxy certificate
Updated By Claire Bond on 16 August 2019 11:39 AM

Resolved - There is currently an issue with the EZproxy certificate and this is causing problems accessing EZproxy-enabled resources from off-campus, and from on-campus at Dubai and Orkney.  We are working to resolve this as soon as possible.


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Jul
30
Intermittent network issues
Posted by Scott Jamieson on 30 July 2019 02:12 PM

In order to resolve the intermittent network issues that some staff and students are experiencing, Information Services will be making some changes at 16:30 (BST).

Staff and students may be unable to access some services around this time.

Our apologies for the inconvenience.

Information Services


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Apr
10
Service Issues - Resolved Wednesday 10th April 2019
Updated By Guilherme De Sousa on 11 April 2019 04:23 PM

Information Services are currently investigating an issue which is affecting access to a number of services including the University website, student systems and outgoing telephone calls from the Mitel telephone service at the Edinburgh campus.

We are working to resolve this as a priority.


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Mar
25
Relocation of book stock – Edinburgh Campus Library
Posted by Claire Bond on 25 March 2019 03:17 PM

From Monday 1st April 2019, as part of the Library Refurbishment Project, there will be a number of book moves within the Library and to offsite storage.

We are working to ensure that access to the print book collection continues at this time and have put additional services in place to support this.

  • Books with shelf marks 621.4 – 999 approx. will be moved from Floor 2 to Floor 3 to new shelving in the refurbished area of the Library.
  • Books with shelf marks 540 – 621.3973 approx. will be moved to offsite storage and will return before the beginning of next Semester.

Books that are remaining in the Library will continue to be available for use by students and staff. 

Between  1st April and 12th April, Floor 2 will be open for study space; and books will be accessible before they are moved.

Once books are moved to Floor 3, a fetching service will be provided from the Library Service Desk on request.
From 16th April, Floor 2 will close and Floor 3 will be open for study space and access to books, increasing capacity in the Library by approx. 200 seats.

Books that are due to move offsite are available to borrow as usual up until 12thApril.
If you have plans to use specific books between April and August, please borrow them before 12th  April.

Once moved offsitebooks will be availablupon request.  
A retrieval service similar to the current journal and thesis service will be available.
If a book is requested before 12:00 noon then it will be available the following day. (During the move this will be within 48 rather than 24 hours).

Please contact the Library Service Desk in person
or by email ServiceDesk@hw.ac.uk
or by phone 0131 451 3577 for more information and to request books.


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Jan
21
WiFi (eduroam) Wireless Upgrades
Posted by Scott Jamieson on 21 January 2019 12:00 PM

In order to perform necessary upgrade work on the wireless service, there will be short Wi-Fi outages next Friday and Saturday at the following times

Friday 25th January 5-9pm
Saturday 26th January 8-10am

The main upgrades will be performed on the Friday evening where there will be an initial general outage followed by short outages which will occur at each wireless access point location.
Saturday should be considered as "at risk " as tests will take place to confirm the success of the upgrades of the previous evening.

All areas of the Edinburgh campus will be affected.


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