Knowledgebase
RSS Feed
Latest Updates
Nov
17
Westlaw
Posted by Scott Jamieson on 17 November 2017 02:52 PM

Westlaw is temporarily unavailable from Dubai campus, Orkney campus, and off-campus. We are working with Westlaw to resolve this problem and apologise for any inconvenience this may cause.


Read more »



Oct
27
WiFi - Wireless Firmware Upgrade - 28/10/2017 9:00am BST Edinburgh Campus
Posted by Claire Donlan on 27 October 2017 03:15 PM

In order to keep our wireless services up to date, secure and working optimally, Information Services will perform a software upgrade to equipment on our wireless service. Therefore, wireless services such as Eduroam may be unavailable for a short period of time on Saturday morning 28th October 9:00 to 10:00.

This will affect mainly areas such as the James Watt Centre, Library, Lecture Theatres 1-4 and Learning Commons areas.

Please report any issues you may experience after the maintenance window to the Help Desk in the first instance ITHelp@hw.ac.uk

 

 

 


Read more »



Aug
14
Resolved - EZProxy error
Posted by Chiara Ciucani on 14 August 2017 04:40 PM

This is now resolved. Apologies for any inconvenience.

There is a problem accessing library resources via EZProxy, with an error message saying “your connection is not secure”.  It is currently being investigated.


Read more »



Aug
14
Resolved - Email downtime
Posted by Chiara Ciucani on 14 August 2017 10:14 AM

10:30 AM BST: Service running normally

***

9:00 AM BST: We are currently investigating an Office 365 service interruption affecting some users. Apologies for any inconvenience.


Read more »



Jul
26
Resolved - Discovery
Posted by Scott Jamieson on 26 July 2017 11:50 AM

Discovery will be unavailable for a short period on Sunday 29th July 22:00 GMT (local time here).  This is for a scheduled update.


Read more »