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Mar
25
Resolved - Problem accessing Office 365 Services including email
Posted by Guilherme De Sousa on 25 March 2017 02:13 PM

Resolved: Sunday 26th March 10:50am

The issue affecting some staff and students accessing Office 365 services has now been resolved.


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Feb
28
RESOLVED - Telephony
Posted by Scott Jamieson on 28 February 2017 09:38 AM

Some Mitel users are experiencing issues and we are investigating


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Feb
9
ScienceDirect PDFs from Orkney / Dubai / off-campus - is now RESOLVED
Posted by Scott Jamieson on 09 February 2017 03:28 PM

PDFs of ScienceDirect journal articles are temporarily unavailable from Orkney, Dubai and off-campus.  HTML articles are still available – scroll down the article page on ScienceDirect to access the article text.  ScienceDirect are investigating this issue.  Contact libhelp@hw.ac.uk if you have any questions/problems.


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Dec
14
EndNote upgrade to version X7.7.1
Posted by Moira Stephen on 14 December 2016 03:39 PM

EndNote will be upgraded to version X7.7.1 on the HWU Staff and Student managed desktops by the end of 2016.

See EndNote upgrade to version X7.7.1 for details.

 


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Dec
9
Ebsco resources search in Discovery now RESOLVED
Posted by Scott Jamieson on 09 December 2016 11:36 AM

Title: Ebsco resources search problem in Discovery - is now RESOLVED

The Ebsco resources search in Discovery is not working.  This is a search of content (mainly journal articles) provided by Ebsco databases and accessed from the dropdown menu (Heriot-Watt Resources) in Discovery.  We have reported this to Ex Libris, the company who provide the Discovery service.


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