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Feb
8
Network Security, Performance and Resilience Enhancement Project
Posted by Moira Stephen on 08 February 2016 02:09 PM

Information Services will be carrying out improvements to the network at the Edinburgh Campus Data Centre on Thursday 11th February.

The improvements are part of a series of upgrades we are carrying out to increase our network speed and capacity, enhancing our ability to work globally between our campuses and partner institutions.

Date and time

  • Date: Thursday 11th February, 2016
  • Time: 1900 – 2000 GMT

While this beneficial work is going on there will be disruption to Internet services, including Vision, Office365 and online library resources for users at all HWU campuses, for which we apologise. We recommend that you save your work frequently during this period.

See System Status page for updates

If you have any queries please contact ithelp@hw.ac.uk


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Feb
3
Vision System at risk: 12th February 2016
Posted by Moira Stephen on 03 February 2016 01:16 PM

Blackboard have scheduled Datacentre Maintenance on Friday 12th February 2016 between 0100 and 0500 GMT (Dubai: 0500 - 0900; Malaysia: 0900 - 1300).

The work being carried out is to move our data to a more scalable storage environment which can accommodate future growth.

You may experience service interruption during this time period (1 am and 5 am GMT)  as the service will be down at some point.

See System Status page for updates.


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Jan
12
Internet and Wireless services unavailable: 15/01/16 - 2000 hrs to 0000 hrs GMT
Posted by Moira Stephen on 12 January 2016 12:36 PM

Planned Maintenance

Essential equipment upgrade - affecting Internet and wireless services including Eduroam

The maintenance will affect all campuses, staff, student and external users

No Internet and wireless connections for up to 4 hours while the maintenance takes place.

See System Status page for updates


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Dec
16
HWU Staff Intranet (SharePoint): 4th & 5th January 2016 - planned maintenance
Posted by Moira Stephen on 16 December 2015 11:47 AM

Update: 5th January 2016, 9:00 am

Maintenance completed successfully.  No downtime today.  Staff Intranet (SharePoint) available as normal.

 

***

The staff Intranet (https://intranet.hw.ac.uk) will be undergoing planned maintenance on Monday 4th & Tuesday 5th January.

Limited service: The Intranet will be set to read only access during this period. Users will still be able to access the Intranet but will not be able to update content on the 4th or 5th January.

Downtime: At some point time on 5th January there will be 30 – 60 minutes downtime. The service will be unavailable during this time.


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Dec
15
Essential Network Maintenance - 21:30 - 23:00 (GMT)
Posted by Guilherme De Sousa on 15 December 2015 02:56 PM

Information Services will be carrying out essential network maintenance work between 21:30 to 23:00 (GMT) to resolve an issue with the VPN service.

This work will affect internet access to and from the campus and VPN access.

Our apologies for any inconvenience caused.

Information Services


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