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Dec
11
Essential maintenance: Turnitin
Posted by Scott Jamieson on 11 December 2017 03:05 PM

On Wednesday December 27th, the following services will be unavailable from 8am - 5pm PST/4pm – 1am (Dec. 28) GMT/2am (Dec. 28) – 10am (Dec. 28)  AEST.

Turnitin, TurnitinUK, iThenticate, WriteCheck and Integrations


Please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Apologies for any inconvenience.

 


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Nov
24
Resolved - List-serve Mailing Lists
Posted by Scott Jamieson on 24 November 2017 10:42 AM

 

Staff may experience issues using the @list-serve.hw.ac.uk and Virtual Mailing List Manager (VMLM) programme mailing lists. We are working to resolve this as soon as possible.

 


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Nov
17
Westlaw
Posted by Scott Jamieson on 17 November 2017 02:52 PM

Westlaw is temporarily unavailable from Dubai campus, Orkney campus, and off-campus. We are working with Westlaw to resolve this problem and apologise for any inconvenience this may cause.


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Oct
27
WiFi - Wireless Firmware Upgrade - 28/10/2017 9:00am BST Edinburgh Campus
Posted by Claire Donlan on 27 October 2017 03:15 PM

In order to keep our wireless services up to date, secure and working optimally, Information Services will perform a software upgrade to equipment on our wireless service. Therefore, wireless services such as Eduroam may be unavailable for a short period of time on Saturday morning 28th October 9:00 to 10:00.

This will affect mainly areas such as the James Watt Centre, Library, Lecture Theatres 1-4 and Learning Commons areas.

Please report any issues you may experience after the maintenance window to the Help Desk in the first instance ITHelp@hw.ac.uk

 

 

 


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Aug
14
Resolved - EZProxy error
Posted by Chiara Ciucani on 14 August 2017 04:40 PM

This is now resolved. Apologies for any inconvenience.

There is a problem accessing library resources via EZProxy, with an error message saying “your connection is not secure”.  It is currently being investigated.


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