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Jul
18
Network Upgrades: July 16th 17th completed
Posted by Claire Donlan on 18 July 2016 01:50 PM

 

 

Further dates for network upgrades

If you have any queries or require further information about this work please contact the IS Helpdesk at ithelp@hw.ac.uk


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Jul
6
IT Helpdesk/Kayako system update – 6th July
Posted by Moira Stephen on 06 July 2016 11:29 AM

The Helpdesk system will be updated between 4 pm and 5 pm today (BST).  The upgrade will provide bug fixes and security updates.

Emails/tickets can still be sent to the helpdesk, but they will not be actioned until the upgrade is complete.  

If you have an urgent issue that needs addressed after 4 pm today, please phone or visit us in person. 

See https://www.hw.ac.uk/is/contactvisit-us.htm

If you have any queries regarding his upgrade please contact ithelp@hw.ac.uk

 


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Jun
29
Network Upgrades: July 2016
Posted by Moira Stephen on 29 June 2016 02:26 PM

As part of a major project to improve the design, performance and resilience of the University data network, Information Services will be carrying out essential upgrade work during July 2016.

These upgrades will necessitate short periods of down time and some at risk periods, but every effort will be made to minimise any disruption to IT services.

The upgrades scheduled will affect services at the following dates/times (Check your local time here)

networkupdate
If you have any queries or require further information about this work please contact the IS Helpdesk at ithelp@hw.ac.uk


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Jun
28
Systems Status
Posted by Claire Donlan on 28 June 2016 01:55 PM

Check Systems Status page for latest updates

 


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Jun
28
Vision Upgrade - successfully complete
Posted by Claire Donlan on 28 June 2016 01:51 PM

The upgrade to Vision was successfully completed on 25th June 2016


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